Clear terms, written plainly
These Terms and Conditions (“Terms”) govern your access to and use of the services provided by LCR Group Holdings Ltd, trading as By The Willow (“By The Willow,” “we,” “us,” or “our”) through www.bythewillow.org (the “Website” and the “Services”).
By accessing or using the Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Services.
We may revise these Terms from time to time by posting an updated version on the Website. Any changes take effect when posted. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. You should review these Terms periodically.
We provide self-help legal document preparation services. You create documents by entering information into our system, and we generate documents based solely on the information you provide.
We are not a law firm and do not provide legal advice. Use of the Services does not create an attorney-client relationship.
The Services are intended solely for individuals located in the United States and for estate planning documents intended for use under United States law.
To use the Services, you must:
Laws governing wills, advance directives, powers of attorney, and other estate planning documents vary by state. You are responsible for selecting the correct state and ensuring that the documents you create are appropriate for your circumstances and jurisdiction.
The Services are not intended for documents governed by the laws of countries outside the United States.
We may refuse, suspend, or cancel access to the Services if we reasonably believe that the Services are not appropriate for your circumstances, that you are attempting to use the Services outside their intended scope, or that you have provided false, inaccurate, or misleading information.
You are solely responsible for:
We do not verify your identity, age, legal capacity, or eligibility to create legal documents.
Documents are generated automatically based on the information you provide. We do not:
You are responsible for reviewing and approving all documents before use.
Any document review we provide is limited in scope, does not constitute legal advice, and should not be relied upon as such. We do not guarantee that all errors will be identified or that a document is suitable for your specific purposes.
Documents are prepared individually based on the information you provide. If you and your partner each create a document using the Services, each document will be reviewed separately. If you require a joint or mirror will, or if you wish for documents to be reviewed together, this must be arranged separately.
Document review may include checks for:
If the review identifies issues requiring clarification or additional information, we may either notify you when the document is made available for download or contact you directly to request further input. You may then make revisions and, where applicable, resubmit the document for review.
We are not a law firm, and use of the Website is not a substitute for seeking legal advice. You acknowledge that you are not relying on us for legal advice or legal opinions.
All documents created using the Services are prepared by you, based solely on the information you provide, and without the involvement of a lawyer. If you require legal advice or are unsure whether legal advice is necessary, it is your responsibility to consult an attorney licensed in your jurisdiction.
While the Services may assist in creating documents that can be legally effective, we do not guarantee that any document will be legally valid, enforceable, or appropriate for your circumstances. Laws and legal requirements vary by jurisdiction and may change over time.
You are solely responsible for ensuring that your documents reflect your intentions. If you have any doubts regarding the validity, legal effect, or interpretation of a document, you should seek advice from a qualified attorney.
If you dispose of property located in another jurisdiction, you are responsible for reviewing the laws applicable to that jurisdiction. We are not responsible for conflicts of law or for any inability to carry out your instructions due to applicable legal requirements.
All customers receive a 7-day complimentary revision period beginning on the date their estate plan or document is first made available through their account. During this 7-day period, you may make changes to your eligible documents at no additional charge.
After the 7-day complimentary revision period ends, you will no longer be able to make changes to your documents unless you purchase our subscription-based Unlimited Revisions service (“Unlimited Revisions”).
If you purchase Unlimited Revisions, the following terms apply:
Executor Vault is an optional digital storage service that allows you to upload and organize information, documents, and other materials that you may wish to make available to designated individuals in connection with your estate.
Executor Vault is a storage and information-management service only. We do not review, verify, monitor, or provide legal advice regarding the information or materials you upload.
If you purchase Executor Vault, the following terms apply:
You are responsible for ensuring that all information stored in Executor Vault is accurate, current, lawful, and appropriate for storage through the Service.
You are also responsible for maintaining the security of your account credentials and for controlling who you authorize to access information associated with your account.
You should not rely on Executor Vault as the sole location in which important or irreplaceable documents or information are stored. You are responsible for maintaining your own copies or backups of information that you consider important.
We use reasonable administrative, technical, and organizational measures intended to protect information stored through Executor Vault. However, no electronic storage system or method of transmission can be guaranteed to be completely secure, uninterrupted, or error-free.
We do not guarantee permanent or uninterrupted availability of Executor Vault. We may modify, suspend, or discontinue the Service where reasonably necessary. Where reasonably practicable, we will provide advance notice if discontinuation may materially affect access to stored information.
Additional information regarding how we collect, use, store, and protect personal information is contained in our Privacy Policy.
Fees for the Services are displayed at the point of purchase and must be paid in advance unless stated otherwise. We reserve the right to change pricing at any time. Pricing changes will not affect completed purchases.
Except where otherwise required by applicable law, the following refund terms apply:
Due to the personalized nature of our digital estate planning documents, purchases are non-refundable once the personalized document has been generated or made available through your account.
Document Review fees may be refunded if you request cancellation before the review process has begun. Once review has begun, the Document Review fee is non-refundable except where otherwise required by applicable law.
You may cancel an Unlimited Revisions or Executor Vault subscription at any time. Cancellation prevents future renewals but does not ordinarily entitle you to a refund for the current subscription period, except where otherwise required by applicable law. Your subscription will remain available until the end of the current paid subscription period unless otherwise stated.
The Website and Services may contain inaccuracies or typographical errors. Content may be updated or changed at any time.
Your use of the Website and Services is at your own risk. We are not responsible for any loss, damage, or interruption resulting from your use of the Website, including downtime or technical issues.
All content, templates, software, and materials on the Website are owned by or licensed to LCR Group Holdings and are protected by applicable intellectual property laws.
You are granted a limited, personal, non-transferable license to use documents you generate for your own lawful purposes. You may not reproduce, distribute, or resell our materials.
The Website may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for third-party content or services. Accessing third-party websites is at your own risk.
The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of the Services or any documents generated, including implied warranties of merchantability or fitness for a particular purpose.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LCR GROUP HOLDINGS LTD, BY THE WILLOW, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF PROPERTY, LOSS OF EXPECTED INHERITANCE, OR OTHER FINANCIAL LOSS, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES OR ANY DOCUMENT CREATED THROUGH THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THAT SERVICE DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law. Some states do not allow certain exclusions or limitations of liability, so some of the limitations above may not apply to you.
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless LCR Group Holdings Ltd, By The Willow, and their officers, directors, employees, affiliates, contractors, and service providers from claims, liabilities, damages, losses, and reasonable costs and expenses arising from your unlawful or unauthorized use of the Services, your material violation of these Terms, your infringement of another person's rights, or information that you knowingly provide to us that is false, fraudulent, or unlawful.
We may suspend or terminate your access to the Services if you violate these Terms or misuse the Services. Upon termination, your right to use the Services will immediately cease.
These Terms constitute the entire agreement between you and LCR Group Holdings regarding the Services and supersede any prior agreements or understandings.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
If you have questions about these Terms or the Services, please contact us at:
This document is provided for informational purposes only and does not constitute legal advice.